General terms and conditions

1Scope

These general terms and conditions (GTC) apply to all our quotations, contracts and works, unless otherwise agreed in writing.

In the event of a conflict, the accepted quotation prevails over these GTC. Any purchasing conditions of the client apply only if we have accepted them in writing.

2Quotations

The quotation is free of charge and does not bind the client. It is drawn up after a site visit or on the basis of the information and photographs you send us.

Unless stated otherwise, a quotation is valid for 30 days from the date it was issued.

The service descriptions and price ranges published on this website do not constitute an offer within the meaning of art. 3 CO.

Some things are not visible during a visit: a degraded substrate, damp, an incompatible previous coating, asbestos. If they appear once work has started, we tell you and we agree together on how to proceed before continuing — never afterwards on the invoice.

3Formation of the contract

The contract is formed when you accept the quotation: by signature, by an express email or by any other written agreement.

Agreement given verbally or by messaging is valid. We nevertheless confirm its content in writing so that no misunderstanding remains about the scope of the work.

4Prices, VAT and additional costs

Prices are set out in the quotation, in Swiss francs (CHF).

The quotation states whether value added tax (VAT) applies and, if so, whether the amounts are exclusive or inclusive of tax. The standard rate in force in Switzerland is 8.1%.

• Unless stated otherwise in the quotation, the price does not include: hire and erection of scaffolding, masonry, electrical or carpentry work, or removal of bulky furniture.
• Asbestos removal and the treatment of lead-based paint are matters for certified specialist firms and form the subject of a separate engagement.

5Payment

Unless otherwise agreed in the quotation, invoices are payable net within 30 days of receipt, without discount.

For longer jobs, instalments or staged invoicing may be agreed; the amounts and due dates are then set out in the quotation.

On expiry of the deadline the client is in default without further reminder (art. 102 para. 2 CO) and default interest of 5% per year is due (art. 104 para. 1 CO). Actual reminder and collection costs are borne by the client.

Disputing part of the work does not release the client from paying for the undisputed services.

6Lead times and progress of the work

Lead times are agreed in good faith. They are indicative unless described as firm in writing.

They may be extended to a reasonable extent in the event of delay by another trade, weather making exterior work impossible, changes requested by the client, or late availability of the premises.

Work is carried out according to good trade practice and the application instructions of the product manufacturers.

7Client's obligations

• Provide free access to the premises at the agreed times and hand over the necessary keys or codes.
• Provide water and electricity free of charge and, where possible, a cleaning point.
• Empty the rooms or move furniture and fragile items. Failing this, we may do so and invoice for it, without being liable for valuables left on site.
• Tell us before work starts about anything that may affect the job: known or suspected asbestos or lead, damp, structural cracks, installations concealed in the walls.
• Obtain the necessary authorisations from the owner, the managing agent or the condominium association where the work requires them.

Buildings constructed or renovated before 1990 may contain asbestos. If a serious suspicion arises during the work, it is suspended pending analysis. This is a health protection obligation, not a commercial choice.

8Additional work and changes

Any service not provided for in the quotation is subject to prior agreement on its principle and its price, confirmed in writing as soon as possible.

If additional work is urgently required to prevent damage, we may carry it out and will inform you without delay.

9Acceptance and notice of defects

Once the work is finished, the client is invited to inspect it, if possible in our presence.

Apparent defects must be notified at acceptance or immediately afterwards; hidden defects as soon as they are discovered (art. 367 CO).

Absent notice within those periods, the work is deemed accepted as regards defects that a customary inspection would have revealed (art. 370 para. 2 CO).

10Warranty

We warrant that the work conforms to the quotation and to good trade practice.

Unless otherwise agreed, the warranty is that of the Code of Obligations: the client's claims for defects in immovable work become time-barred five years after acceptance (art. 371 para. 2 CO).

Where a defect for which we are responsible is established, we give priority to rectifying it, at our expense and within a reasonable time.

• Excluded from the warranty: normal wear, damage caused by the client or a third party, defects arising from the substrate or from earlier work that was not disclosed to us, and changes made after acceptance.
• Slight variations in shade and sheen caused by the material, by drying or by the light of the room are not defects. A computer or phone screen never reproduces a colour exactly: only a sample applied on site is decisive.

11Termination by the client

You may withdraw from the contract as long as the work is not completed, by paying for the work already done and fully compensating the company (art. 377 CO).

That compensation covers in particular materials ordered specifically for your job, hours already committed, and the reserved slot in our schedule that can no longer be reallocated.

12Right of withdrawal

Where a contract is concluded at your home or workplace, for private use and for an amount above 100 francs, the law grants you a withdrawal period of fourteen days (art. 40a et seq. CO). Where that applies, we inform you in writing at the time of signature.

That right does not exist, however, where you expressly requested the visit or the negotiations (art. 40c CO) — which is the case when you contact us yourself through this website, by phone or via WhatsApp to obtain a quotation and arrange an appointment.

13Liability

We are liable for damage caused in carrying out the work in accordance with art. 97 et seq. and art. 41 et seq. CO.

To the extent permitted by law, our liability for indirect damage and loss of profit is excluded. Liability for intent, gross negligence and injury to life or physical integrity remains in full.

Any damage observed must be reported to us without delay, so that the facts can be established and insurers informed in time.

14Force majeure

Neither party is liable for delay or non-performance caused by an event beyond its control: natural disaster, fire, epidemic, decision of an authority, strike or lasting supply failure. Deadlines are suspended for the duration of the impediment.

15Data protection and photographs

Data provided in connection with the quotation and the work is processed in accordance with our privacy policy.

We photograph our jobs for technical documentation. Any publication of those images — website, social media — takes place only with your consent, which you may withdraw at any time; the image is then removed from our channels within a reasonable period.

16Final provisions

Should any clause of these GTC be void or unenforceable, the remaining clauses remain valid; the clause concerned is replaced by a valid rule that comes closest to it.

The contract is governed by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods.

Subject to mandatory places of jurisdiction provided by law, in particular in favour of consumers, the exclusive place of jurisdiction is Lausanne (canton of Vaud, Switzerland).

The applicable version is the one in force when the quotation was accepted. Its date appears at the top of this page.